Enabled a Leading Healthcare Provider to Ensure Business Continuity

The healthcare provider had always prioritized cybersecurity, but ransomware attacks disrupted operations, locked patient data, and delayed recovery. Each attack grew more sophisticated, putting firewalls and critical applications at risk while increasing compliance violations. Patients faced delays and service disruptions, damaging the provider’s reputation.

It was clear that reacting wasn’t enough—they needed a forward-thinking, robust security strategy.

• Continuous Cyber Attacks and Growing Data Breaches
• Disrupted operations and delayed recovery of critical systems.
• Firewalls failing under sophisticated attacks, exposing sensitive patient data.
• Increased compliance risks with HIPAA and PII regulations.
• Service disruptions led to reputational damage and growing patient doubts.

Building Resilience with Air-Gapped Backup and Disaster Recovery

Scalence’s Business Resiliency Practice designed a forward-thinking solution with key features, including:

• Secure, isolated air-gapped system to prevent cyberattacks.
• Immutable data backups to ensure integrity and prevent unauthorized changes.
• Logical data separation for efficient, secure retrieval.
• Clean room services for safe recovery of infected systems.
• Automated recovery functions to minimize downtime.
• Disaster Recovery (DR) runbook with regular testing.
• Real-time monitoring and rapid incident response.
• 360° Dashboard for proactive cybersecurity management.
• Monitoring & Support: Scalence’s 24/7 US-based Network Operations Center (NOC) continuously monitored servers, storage, and networks, neutralizing threats in real time. Regular compliance assessments ensured alignment with HIPAA, PII, PCI, and ITAR standards.

With Scalence’s Platinum-Tiered Support Model, the healthcare provider received fast, priority support whenever it was needed most.

• 100% Recovery of critical systems with minimized downtime.
• 40% Faster Incident Response with real-time monitoring and alerts.
• Regulatory Compliance maintained across HIPAA, PII, PCI, and ITAR standards.
• Predictable IT Costs, enabling strategic resource allocation.
• A fortified security posture and enhanced operational confidence.

These improvements turned security challenges into a competitive advantage, enabling the healthcare provider to deliver uninterrupted patient care with confidence.

Scalence’s partnership delivered fortified security, predictable IT costs, and uninterrupted care. By establishing a robust cybersecurity framework, the provider transformed their challenges into a competitive advantage.

With a secure, compliant, and resilient IT environment, the provider can focus on their core mission—delivering exceptional patient care without worrying about cybersecurity disruptions.